Terms of Use

Welcome to EOV6, a call-centre and compliance automation platform operated by Steve McLeish (“EOV6”, “we”, “us”, “our”). By accessing or using EOV6 (the “Service”), you agree to these Terms of Use (“Terms”).

1. Accounts & Access

You must provide accurate information when creating an organisation or account. You are responsible for all activity under your credentials. Organisation owners control seats, roles, and data within their own EOV6 instance.

2. Acceptable Use

• Do not use the Service for unlawful or abusive purposes.
• Do not attempt to gain unauthorised access to data or systems.
• Do not upload or transmit malicious code or offensive material.
• Respect session ephemerality—no external recording or scraping.

3. Subscription, Renewal & Billing

Access to paid features is offered on a subscription basis through Stripe. Plans (Solo, Team, Enterprise, and trials) renew automatically unless cancelled before the renewal date. Stripe processes all payments; we do not store card details.

You may cancel anytime via the Billing Portal or by contacting us. Cancellations take effect at the end of the current billing period. Refunds are not provided for partial months or unused time except where required by Australian Consumer Law.

4. Service Availability & Maintenance

We strive for high uptime but do not guarantee uninterrupted access. Occasional outages or maintenance windows may occur. We will use reasonable efforts to provide notice of planned maintenance that materially affects service.

5. Intellectual Property

All software, code, logos, and content within EOV6 are owned or licensed by us. You may not copy, modify, or distribute them except as permitted in writing. You retain ownership of any data or materials you upload to your sessions.

6. Data & Privacy

Data handling and deletion schedules are described in our Privacy Statement. By using EOV6, you consent to that processing. Sessions and uploads are automatically deleted according to our cleanup schedule.

7. Limitation of Liability

To the maximum extent permitted by law, EOV6 and its operators are not liable for indirect, incidental, or consequential damages, loss of profits, or loss of data arising from use of the Service. Our total cumulative liability for any claim will not exceed the total fees paid by you to EOV6 in the twelve (12) months preceding the event giving rise to the claim.

8. Warranties & Disclaimers

The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, except to the extent that such warranties cannot be excluded under Australian law.

9. Suspension & Termination

We may suspend or terminate access if you breach these Terms or misuse the Service. Upon termination, your entitlement to use the Service ends immediately; session data will be deleted according to our retention policy.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of Queensland, Australia. Any dispute will be subject to the exclusive jurisdiction of the courts of Queensland. Before commencing formal proceedings, both parties agree to make good-faith efforts to resolve disputes through informal negotiation.

11. Changes to These Terms

We may update these Terms periodically. Material changes will be posted on this page with an updated date. Continued use of the Service after such posting constitutes acceptance of the revised Terms.

12. Contact

For any questions or concerns regarding these Terms, please contact us at +61 400 322 2325.