Solutions
Clarity at every call — for high‑volume call centers
EOV6 creates a shared, ephemeral chat during a live call so agents capture names, emails, numbers and references correctly — first time. Fewer repeats, lower AHT, higher FCR, happier teams.
Ephemeral by design — data clears on end/timeout. WCAG‑aware. Admin controls for org policy.
Live call ➜ Shared code ➜ Typed confirmation
Code: 482931
Agent & caller see the same text — no repeats.
Cut AHT without scripts
Agents skip the painful spelling loop. Most identity fields are captured in under 90 seconds.
Boost FCR & QA scores
Accurate details on the first call reduce rework, recontact and transfers. Clear transcripts support QA.
Reduce burnout & turnover
Fewer frustrating calls = happier agents. Lower cognitive load means better service at scale.
Estimate your ROI
Small improvements at volume add up fast. Adjust the sliders to see yearly savings.
Built for large teams
- Admin org controls: uploads toggle, translate‑unlimited, privacy & acknowledgement text
- Ephemeral by default: session TTL + purge of files; optional export then clear
- SAML/OIDC SSO (roadmap), audit trails (roadmap), regional hosting (roadmap)
- Stripe Billing Portal for invoices & payment methods