The Hidden Cost of Misheard Details

Every “Sorry, could you spell that again?” might seem harmless — until you multiply it.

In a 100-agent contact centre, if each agent wastes just five minutes per call clarifying details, that’s 2,000 minutes a day gone — roughly $240,000 a year in lost productivity.

But the bigger cost is reputational: misheard names lead to mismatched records, failed ID checks, and frustrated customers who don’t call back. Add the human toll — stress, time pressure, and the fear of “getting it wrong” — and you have a recipe for burnout.

EOV6 eliminates that cycle by letting customers type critical info through a simple six-digit code, creating clarity without breaking voice flow. No app installs. No retention risk. Just accurate, auditable, ephemeral communication.

Every correct detail is a win — and they add up fast.