Hotels & Hospitality
Reduce booking errors and misunderstood details during high-pressure calls.
Where miscommunication happens
- Guest names and spelling over the phone
- Dates, room types, and confirmation numbers
- International callers and accents under time pressure
- Staff juggling calls, walk-ins, and system tasks
How EOV6 fits
- Temporary chat alongside the phone call for confirmation
- Guests acknowledge the hotel's privacy statement before submitting personal details
- Confirm names, dates, and reference numbers in writing without repeated spelling
- No long-term chat history by default (not a CRM)
Example (hypothetical)
A hotel group handling international bookings uses a short chat window during phone calls to confirm guest names and dates. Staff spend less time repeating details and reduce avoidable booking corrections without introducing a retained messaging platform.
For details on data handling and consent sequencing, see our Trust centre.